EXLService.com, LLC (“EXL”) may be required to comply with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and the Health Information Technology for Economic and Clinical Health Act as incorporated in the American Recovery and Reinvestment Act of 2009 (the “HITECH Act”) and any guidance provided by the U.S. Department of Health and Human Service. EXLService.com, LLC has implemented safeguards to ensure the protection of Protected Health Information (“PHI”) and will continue to work to fully comply with all applicable HIPAA standards. Safeguards may include such various protections as administrative procedures, physical data safeguards, electronic data access security, and network security that comply with legal requirements are currently being used to ensure the protection of private health information

EXLService.com, LLC may use or disclose PHI for the purpose of investigating and pursuing the subrogation and/or reimbursement of client’s subrogation and/or reimbursement claim or interest. The reason for such use and disclosure of PHI is such that payor of a subrogation or reimbursement claim or interest generally requires information and/or documentation related to a patient and/or member’s health care treatment as a condition of its payment. Generally, EXLService.com, LLC may disclose the PHI to (i) a third party, who may be responsible for injuries sustained by a member, (ii) the insurance carrier or attorney representing the interest of the responsible third party; (iii) an attorney representing the interest of the patient or member; (iv.) another insurance carrier who may have provided health benefits coverage to a patient or member (v.) a court of law or equity or to an administrative law judge, such as a Workers’ Compensation judge; and (vi.) the patient or member or to his/her spouse, parent, legal guardian or agent

User acknowledges that patient information shall be used or disclosed by EXLService.com, LLC for purposes of payment. Payment has been defined by the privacy regulations to mean “Determination of eligibility of coverage (including coordination of benefits or determination of cost sharing amounts) adjudication on subrogation of health benefit claims” as well as billing, claims management, collection activities, obtaining payment under contract for reinsurance (including stop loss insurance and excess loss insurance), and related health care data processing.” However any and all information and/or records that may be obtained through a secured access from SOCRATES®-WEB Viewer the confidentiality of said information and/or records may be protected by federal and state law. Any further disclosure of this information and/or records without the prior written consent or authorization of the person whom it pertains may be prohibited by federal and/or state laws Your Acceptance of These Terms

By using this Web portal, you signify your acceptance of this HIPAA Policy. If you do not agree to the terms of this HIPAA Policy, please do not use the Web portal and exit the Web portal immediately. Your continued use of the Web portal following the posting of changes to these terms will mean you accept those changes.

Contacting Us

If you should have any questions or concerns regarding our HIPAA Policy, please contact EXL at:

EXLService.com, LLC
111 Ryan Court, Suite 300
Pittsburgh, PA 15205
Attention: Legal Notices

It is recommended that you also read our Privacy, Terms and Conditions of Use policies and Legal statement at www.exlservice.com.

Last Updated: July 01, 2021